You can use the Book King system to view or request a facility booking, register for programs, purchase memberships and pay online using a credit card. You can update your account information including family members, view past invoices or a history of your facility bookings, program registrations and memberships, view facility calendars, program calendars or your own Personal calendar (must be logged on) or view additional information about the services we provide. *Available features may vary.
To use Book King you must have an active "Client Account". If you are a first time user that has never made a purchase in the past you can create a new account online here.
Choose the "Create Family Member Account" option when first creating your account. Add the Billing Client and then proceed to add each of your family members during the account creation process. You can also add or update assigned Family Members at any time by logging on to your account and clicking on the Family Members Tab.
If you have made a "walk up" facility, program or membership purchase in the past and have provided us with your full contact information including an email address or created a client account online and can't remember your logon information you can look up your existing account: here
If you have made a "walk up" facility, program or membership purchase in the past but you are not able to logon or lookup your account please contact us for assistance. * Please Note: it is important that you do not create a duplicate account so we can ensure all of your history and billing is contained within a single user account. If you proceed and have duplicate client accounts you will need to contact us to merge your client accounts.
Book King works equally well with recent versions of all modern web browser such as Microsoft Internet Explorer, Firefox, Chrome or Safari (for Mac users). As Book King uses a SGC (Server Gated Cryptography) SSL certificate to encrypt transaction information NOT browser based encryption you can be confident that all transactions are processed using 128 bit strength encryption regardless of your web browser encryption capabilities.
Yes, we have taken many steps to ensure the security of your transaction and personal information. Security is provided using the highest encryption strength available. Once you log in, you should notice an icon that resembles a locked padlock in your browser, showing that all data is being encrypted. Double click on the locked padlock to view further information about the digital certificate.
You can use this website to identify the programs or memberships you wish to purchase and call us to complete the purchase.
Login to your account and select My Account, then Client Wallet to view your current balance and all previous transactional history linked to your account.
If your Site Administrator has enabled public users to utilize their wallet credits online, you will have the option to use your credit when purchasing a program registration or membership. You will either see your wallet credit available and select to apply it to your purchase, or the credit amount will automatically be deducted from your balance due at time of checkout. The use of applying your wallet credit is currently unavailable for facility rental purchases or paying for registration and membership invoices that were created by a staff member at an earlier time.
You stopped using Book King for a period of twenty (20) minutes or longer. Please "refresh" your system and log back in.
You added a program or membership to your "Shopping Cart" and you did not "Checkout" to complete the transaction, then stopped using the system for a twenty (20) minute period or longer. Please "refresh" your system and log back in.
Your account may have been frozen by us. Please contact us for assistance.
Click on "Facilities" in the menu at the top of the screen and follow the "View Facility Availability Only" instructions provided.
To make a facility booking request first logon to your account. Next, click on "Facilities" in the menu at the top of the screen and follow the "Make Facility Booking Request Now" instructions provided.
To cancel a facility booking or facility booking request please contact us for assistance.
You can view a "Public Facility Events Calendar" by clicking on "Calendars" in the menu at the top of the screen and then clicking on the "Facility Calendar" link. To view your own personal facility bookings calendar logon to your account, click on "Calendars" in the menu at the top of the screen and then click the "Personal Calendar" link. You can also view your facility bookings information by viewing your facility booking receipts by logging on to your account, clicking on "My Account" in the menu at the top of the screen and then clicking on the "History" tab and selecting the "Facility Bookings" radio button option.
To withdraw from a Programs please contact us for assistance. Please refer to our Refund Policy.
To be added to a program waitlist please contact us for assistance..
You can view all program session times by clicking on "Calendars" in the menu at the top of the screen and then clicking on the "Program Calendar" link. To view your own personal program session times click on "Calendars" in the menu at the top of the screen and then click the "Personal Calendar" link. You can also view your program session times by viewing your enrollment receipt by logging on to your account, clicking on "My Account" in the menu at the top of the screen and then clicking on the "History" tab and selecting the "Programs" radio button option.
To cancel a membership please contact us for assistance. Please refer to our Refund Policy.
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