Cancellations and refunds of facility rental contracts will be administered according to the Manager approved operational procedures as outlined in both facility rental contracts and license agreement.
Full refunds will only be issued in instances where programs have been cancelled by the Town of Valleyview. Withdrawals that are made more than 5 days from program or lesson start date are subject to a 25% withdrawal fee. The withdrawal fee will apply to each program or lesson withdrawal. The guest will be given the option to leave a credit on their account, for up to one year, for future use or they may request a refund. All refunds will take several weeks to process. No refunds will be issued if the withdrawal is within 5 days of the program or lesson start date. All refunds will be issued by cheque. Withdrawals for medical reasons are permitted with no penalty prior to program start. If the withdrawal is after the program start date, due to medical reasons, a prorated refund will be permitted and no withdrawal fee will be levied. In both cases, refunds or credits will only be issues once a doctor’s note has been received.
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