The Business Communications course provides basic skills in written and oral business communication. It also covers how to effectively organize and deliver written and orally presented business reports. Topics include: Communication skills; identify your personal communication style; understand individual differences and similarities; improve business-writing process including e-mails, memos, letters, and other daily writing.
Learning Outcomes:
• Understand the importance of becoming an effective business communicator in today’s changing workplace
• Identify personal styles and preferred methods of communicating
• Explain professionalism in the workplace
• Create a variety of business documents using appropriate format, tone, and style
• Examine the traditional formats of memos and letters for business correspondence
• Explain the pros and cons of email and how to use it professionally
• Develop a conversational tone and use positive and courteous language
• Revise messages to achieve conciseness, clarity, and impact
• Revise messages to achieve visual persuasiveness
• Describe effective techniques for proof-reading documents
• How to deal with negative situations quickly and appropriately
