VIRTUAL DELIVERY Effective conflict mitigation is essential to every workplace. This course will help you confront conflict as both a challenge and learning opportunity for yourself and others in building a cohesive work environment. Topics that will be covered include a variety of conflict-resolution approaches, such as Thomas-Kilmann’s five different conflict-handling styles; Stone, Patton and Heen’s Difficult Conversations; and Neuro-Linguistic Programming’s Perceptual Positions. Learning Outcomes: · Develop tools and knowledge that will help to build rapport · Determine how to create understanding · Explore methods to demonstrate genuine empathy · Discover strategies that will contribute significantly to effective conflict resolution |
Online: | Sun Oct 18, 2020 12:00AM - Sat Feb 20, 2021 11:55PM |
General: | Sun Oct 18, 2020 12:00AM - Sat Feb 20, 2021 11:55PM |
Information and Requirements Must have computer with webcam. | |
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