« Back
Supervisor Fundamentals - Prince George
SF - Navigating Conflict - March 2021 - CT2021SUP013X01

VIRTUAL DELIVERY Effective conflict mitigation is essential to every workplace. This course will help you confront conflict as both a challenge and learning opportunity for yourself and others in building a cohesive work environment. Topics that will be covered include a variety of conflict-resolution approaches, such as Thomas-Kilmann’s five different conflict-handling styles; Stone, Patton and Heen’s Difficult Conversations; and Neuro-Linguistic Programming’s Perceptual Positions.
This course is being delivered virtually with live instruction and interaction. It can be taken on its own or as a component of the Supervisor Fundamentals Certificate.

Learning Outcomes:
· Develop tools and knowledge that will help to build rapport
· Determine how to create understanding
· Explore methods to demonstrate genuine empathy
· Discover strategies that will contribute significantly to effective conflict resolution

Registration Dates
Online:Sun  Oct 18, 2020  12:00AM - Sat  Feb 20, 2021  11:55PM
General:Sun  Oct 18, 2020  12:00AM - Sat  Feb 20, 2021  11:55PM
Course Type:Open to All Adults
Location: Virtual Delivery
Instructors:Birgit LeBlanc
Status: Registration Closed
Date Range: Tue  Mar 2, 2021 - Thu  Mar 11, 2021
Registration Fee
Sessions: 4
Tue  Mar 2, 202108:30AM - 12:00PMVirtual Delivery
Thu  Mar 4, 202108:30AM - 12:00PMVirtual Delivery
Tue  Mar 9, 202108:30AM - 12:00PMVirtual Delivery
Thu  Mar 11, 202108:30AM - 12:00PMVirtual Delivery
Information and Requirements
Must have computer with webcam.
« Back