VIRTUAL DELIVERY Effective conflict mitigation is essential to every workplace. This course will help you confront conflict as both a challenge and learning opportunity for yourself and others in building a cohesive work environment. Topics that will be covered include a variety of conflict-resolution approaches, such as Thomas-Kilmann’s five different conflict-handling styles; Stone, Patton and Heen’s Difficult Conversations; and Neuro-Linguistic Programming’s Perceptual Positions.
This course is being delivered virtually with live instruction and interaction. It can be taken on its own or as a component of the Supervisor Fundamentals Certificate.
· Develop tools and knowledge that will help to build rapport
· Determine how to create understanding
· Explore methods to demonstrate genuine empathy
· Discover strategies that will contribute significantly to effective conflict resolution