| Program Cancellations |
| * Programs with insufficient enrollment are cancelled with at least five days notification |
| * Fees for cancelled programs will be fully refunded |
| Refund Policy |
| Registered Programs |
| * A prorated refund is issued for all courses cancelled by the Township of Tyendinaga |
| * Participants are eligible for a full refund if requested prior to the program start (in person, online or by phone |
| * Request for refunds up to 15 days past the start of the program are subject a $20 administration fee |
* Multiple refunds will be subject to a $20 administration fee for each program
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| * No refunds will be processed within 16 days of the program start date (medical exceptions excluded) |
| * Transfers are subject to Township approval within 15 days of the program start date |
| Drop in admissions |
| * Refunds will be issued in full if the refund is requested earlier than 24 hours prior to the start of the program |
* Refunds will not be accepted within 24 hours of the start of the program
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| Account Credits |
| * Credits purchased on account will not expire and will continue to be honored |
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