To receive a refund, a cancellation notice and refund request must be submitted in writing or by e-mail. Refunds will be issued by cheque only and may take up to 30 days for processing.
Please note: Due to COVID-19 some of the following information regarding our refund policy may differ depending on the booking.
Rental Refund Policy:
All cancellations must be submitted in writing or by e-mail a minimum of 7 business days in advance, or no refund will be issued. Cancellations are not considered confirmed until acknowledgement from the Town of Peace River has been received. The Town of Peace River reserves the right to cancel, postpone or reschedule rental time for special town wide events, maintenance, or other circumstances beyond our control. In the event the Town of Peace River initiates a cancellation, a refund will be issued.
Meeting/Multipurpose Room Rentals:
Cancellation of rentals must be submitted in writing or by e-mail no less than seventy-two hours (72) prior to the rental or fees will not be refunded.The Town of Peace River reserves the right to cancel, postpone or reschedule court time for special town wide events, maintenance, or other circumstances beyond our control. In the event the Town of Peace River initiates a cancellation, a refund will be issued.
*Registrations for recreation, culture and FCSS programs and services such as courses, workshops, Summer camps etc.
Full Refund -
Full refunds will be issued only when the Town of Peace River cancels the program, or the registrant cancels prior to the start of a general program because of a medical reason and has provided a doctor's note
Partial Refund -
A partial refund is subject to a $10.00 administration fee and will be issued when a registrant cancels more than 5 days prior to the program start date.
Peace Regional Pool will issue a partial refund when a doctor's note is provided or if the registrant notifies the pool at least two weeks prior to the start date
No Refund -
No refund will be issued in the following instances:
- The participant does not show up the day of their activity and a doctor's note is not provided
- The refund amount is under $10.00 (GST not included)
- Registrant has been asked to leave the program, as per program expulsion procedure
- The registrant does not cancel within the required time frames specified
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