To use our Public Access Website you must have an active client account. Visa, Visa Debit and Mastercard are accepted for online registration.
ACCOUNT CREATION INSTRUCTIONS
How do I add a Group Member to My Account?
How do I Change or Withdraw from a Course?
How do I Get Added to A Waitlist?
If you have never registered for a course or purchased a membership, please follow the instructions below:
Click on the Click here to create a New Account
link at the top of this screen and choose to create an Individual Account or Group Member Account.
To create an Individual Account
, complete the Billing Contact form by providing all required information and then click the Next button. Due date is a required field. If this is not applicable, you may use the baby's birthdate. Note: You can still add a spouse, relative or friend to your account later by logging on to your account and clicking on the Group Members Tab.
To create a Group Member Account
, complete the Billing Contact form by providing all required information. Click the Next button to continue to the Add Group Member Screen. Complete all required fields for the group member and then click the Save & Add Another button to save the group member and proceed to enter another group member to your account. Due date is a required field. If this is not applicable, you may use the baby's birthdate. Click the Finish button once you have added all of your group members to your account. Note: You can add still add a spouse, relative or friend to your account later by logging on to your account and clicking on the Group Members Tab.
Once you have completed the above steps, you will be sent an Account Activation Email
. To activate your account, click on the link provided in the email. If you do not receive the activate account email, check your junk mail or contact us to activate your account for you.
Logging into your account provides you with access to your invoices in My Account, Course History and a Personal Calendar to view the dates and times of the course(s) you are registered for.
If you have participated in a Mount Sinai Hospital course in the past but do not remember your account information, go to My Account and go to the "I Forgot My Password" section to retrieve it. Your username is your email address, unless you manually changed this. Please do NOT create a new account. If you are unsuccessfull in retrieving your account information, email us at email@example.com
with the spelling of the name associated with the account and we will reset your password for you.
HOW DO I ADD A GROUP MEMBER TO MY ACCOUNT?
Logon to your existing account
to access your information.
Click on “Add New Group Member” at the top of the page and fill in their contact information
Click on “Add New Group Member” at the bottom of the page to add a group or family member to your account
HOW DO I CHANGE OR WITHDRAW FROM A COURSE?
If you need to cancel any class or tour, email us at firstname.lastname@example.org
and we will contact you to arrange a refund as long as we have been given 10 business days notice.
If you need to change the dates of your class or tour, email us at email@example.com
and we will contact you to see if there is another series available that we can move you to. We cannot guarantee that this will be possible and we do need 10 business days notice.
If you have a conflict on the date of one of the classes in your Prenatal Series, we are not able to customize the dates between two different series
. We encourage you to make alternate arrangements, or if possible, have just one person attend the class by themselves. If it is not possible to attend that class at all, speak to your educator about resources to make up for the information you missed.
If you are ill on the day of one of the classes, have the other person attend by themselves. If this is not possible, email us at firstname.lastname@example.org
and we will try to arrange a make-up date. We cannot guarantee a make-up date, but we will do our best.
If you have given birth prior to the start of your Prenatal Series email us at email@example.com
and we will provide a full refund.
HOW DO I GET ADDED TO A WAITLIST?
Please email your name, client number and waitlist preferences to firstname.lastname@example.org
or call the office at 416-586-4800 ext. 2307.
If you experience problems creating or updating your account please click on FAQ
at the top-right page for helpful information. If you are still experiencing problems, please call 416-586-4800 Ext: 2307 or email email@example.com