1.0 Arena

1.1 All Cancelled rental times will revert back to the Community and Leisure Services Department for leasing purposes. Subletting is not permitted by any facility user, unless permission is granted by the department

1.2 Bookings can be cancelled without penalty if done so in writing to the Community and Leisure Services Department prior to 5:00pm of the deadline day. 1.2.1 - 10 days in advance for Special Events (i.e. Oct 11 th booking cancel Oct 1 st )

          1.2.2 - 5 days in advance for regular bookings (i.e. Oct 11 th booking cancel by Oct 6 th )
          1.2.3 - 2 days in advance for playoff games (i.e. Oct 11 th booking cancel by Oct 9 th )
 

1.6 Bookings cancelled after the cancellation deadline has past will be charged full rate for the booking regardless of whether the space is booked out to another user group.

          1.6.1 - Ice time made available through cancellations will be booked on a first come first serve basis.
          1.6.2 - The user group cancelling an ice time will not have priority over other groups to get the time slot back if they change their mind at a later date. If it is still available they may re- book it, but cannot bump another booking to get their ice time back.
 

1.7 Cancellation due to extreme weather conditions will not be charged to the User Group.

1.8 The City of Humboldt reserves the right, due to emergencies or weather conditions, to postpone or reschedule any activity, with notice being given to the user group as soon as it is possible.

1.9 The City of Humboldt Arena Staff have the discretion to determine when ice cleans are needed in order to prevent permanent damage to the ice surface and to ensure safe usage by participants.

2.0 Fitness Room

2.1There will be no refund issued after the purchase of a Fitness Room Pass expect for medical reasons. In the case of a medical reason prohibiting an individual from using their purchased Fitness Room Pass:

          2.1.1 - A Doctor’s Note will be required for the Uniplex Staff to issue a pro-rated refund (as applicable).
          2.1.2 - The appropriate amount will be refunded to the customer ONLY by the means of a Cheque Requisition, this can take 2-4 weeks to process.
 

3.0 Leisure Pass

3.1Refunds are only available with a doctor’s note and will be calculated on the purchase price less the value of the pass that has elapsed over a specific time period, a $10.00 administration fee will be charged.  

3.2 Facility closures and program cancellations may occur. The City reserves the right to cancel programs or close all or part of any facility due to maintenance and/or special bookings. Leisure Passes will not be extended nor will the holder be compensated for facility closures of fewer than five consecutive days or program cancellations.  

3.3 Par-Q forms must be filled out any time a Leisure Pass is purchased. Or Par-Q forms must be completed at the beginning of every year.  

3.4 Passes must be shown when requested by City of Humboldt Staff. Failure to show your pass will not be allowed access to the facility, unless they are willing to pay the appropriate Drop In Rate.  

3.5 Replacement of lost or damaged Leisure Passes will cost $5.  

4.0 Parks

4.1 Cancellation of regular or special events must be made in writing to the Community and Leisure Services Administration Office a minimum of fourteen (14) days prior to the event date. If a cancellation notice is not received, the user will be charged accordingly.  

4.2 The City of Humboldt reserves the right, due to legitimate emergencies or weather conditions that will damage the fields or park space, to postpone or reschedule any activity, with notice being given to the user group as soon as it is possible.  

5.0 Pool

5.1 PRIVATE RENTALS - Rental refunds will be provided for cancellation prior to 7 days’ notice, the non-refundable deposit required at the time of booking will not be refunded.  

5.2 SWIMMING LESSONS - A non-refundable Administration fee of $15.00 will be levied on all lesson refunds. Refunds requested with less than 7 days’ prior to the start date of the program will be charged 50% of the program fee. No refund will be issued after the start date of a program, except for medical reasons (doctor's note required) and only 50% of the course cost will be refunded. An Administration fee will be charged for any refunds or transfers, including medical reasons (doctor’s notes).  

5.3 LEADERSHIP COURSES - Any refunds requested 2 weeks prior to the start date will be charged 50% of the registration fee, including manuals. There will be no refunds issued after the start of the program, except for medical reasons (doctor note required). A $15.00 Administration fee will be charged for any refunds or transfers, including doctor’s notes.  

5.4 In the event of a foul pool, the pool must be cleared and shut down for a minimum of 3 hours for disinfection.>  

6.0 Convention Centre

6.1 A non-refundable deposit equal to 25% (with a minimum payment being $25.00) of the rental fee and signature is required within 7 days of the booking. The booking is not secured until the contract is signed and the deposit is received. All cancellations will only be accepted in writing or by fax or email.