Refund Policy

Facility and Service Cancellation/Refund Policies

General

  1. All facility bookings made online are paid in full and in advance, refunds will not be given for cancellations made on the part of the renter. Rescheduling of the booking can be done within 7 days of the booking. If  a mistake is made while booking online, you must notify GHSCMI immediateely at eventbookings@howesports.ca

  2. If the booking is made and Gordie Howe Sports Complex Management Inc is forced to cancel, a full refund or rescheduling will be arranged.

  3. The renter will leave the rented venue in a clean and orderly condition. All equipment must be returned immediately following the booking in its original condition. After the completion of the booking, GHSCMI will assess the condition of the rented venue to determine whether it has been left in a clean and orderly condition and all equipment returned in it’s original form. If GHSCMI determines, in its sole discretion, that the rented venue was not left in a clean and orderly condition, or damage to the equipment occurred, the renter will pay to GHSCMI, due immediately upon receipt of invoice, GHSCMC’s then current rates for cleaning, with a minimum cost of $50.00 and or the cost of equipment repair or replacement.

  4. Should the renter stay in the rented venue past the orignal booking time, they will be charged full price for the extra time rented. This includes the: plaza area, stands and washrooms for all outdoor venues such as SMF Field.