Facility Rental Refunds & Cancellation Policy

For private outdoor facility rentals, the Applicant forfeits 100% of the assessed User Fee if the applicant fails to notify the Parks Office in writing of cancellation of the event seven (7) calendar days prior to the scheduled event unless the applicant is granted a full or partial refund under the requirements below.

For private indoor facility rentals, public events, special events and company picnics, the Applicant forfeits 100% of the assessed User Fee if the applicant fails to notify the Permit Office in writing of cancellation of the event, 30-calendar days prior to the scheduled event. Should the assessed User Fee still be outstanding at the time of cancellation, 100% of the Deposit will be retained.

Should your event need to be rescheduled due to a staff/clerical error, health or safety issue, a County function or unforeseen event (i.e. deaths, sudden illness, loss of employment) or “Acts of God” (i.e. declared emergency and natural disasters), Permit Holder will be given notice at the earliest opportunity and User/Deposit Fees will be refunded or the event can be rescheduled.

Facility Deposits and/or User Reservation Fees for both indoor and outdoor facilities and/or grounds are to be paid by Cash, Personal Check, Cashier’s Check, Money Order and if applicable by Credit Card (Visa, MasterCard, Discover, etc.) made payable to the Galveston County Parks & Cultural Services Department. Personal checks are only accepted more than 30 calendar days in advance of a reservation. If less than 30 days, cash, cashier’s check, money order, or credit card payment is required. A minimum convenience charge of 2.5% or $3.00 of the total transaction is required for all credit card payments. In the event that a refund is given for a credit card transaction, the refund will be the transaction amount minus the convenience fee (i.e. a $400 deposit made by credit card will include a $10 convenience fee for a total of $410.00. The amount of the refund of the deposit will be $410.00 - $10.00 = $400.00).

Refunds & Credits for Inclement Weather for Outdoor Facilities

Inclement weather: In the event of inclement weather on the day of your event and within one hour of your reservation time, you must call 409-934-8100 and leave a message with the park name, your permit number, and telephone number stating that you will not be using the facility in order to either receive a credit or transfer use to another available date. Your call will be time/date stamped and a staff member will contact you during normal business hours to verify the credit or transfer.