|CANCELLATION & REFUND POLICY|
|Course Cancellations||If it is necessary for CLSA to cancel a program, you will be notified prior to the program start date. In this situation, refunds or credits to your account will be issued. Courses may be cancelled due to low enrollment, extreme weather, instructor unavailability, and facility maintenance.
Generally, no refunds or credits are given for programs, presentations, club or fitness centre unless cancelled by CLSA. In the event of an illness or injury, refund requests may be forwarded in writing to the CLSA Executive Director for review.
Transfers to another program are permitted (subject to availability) without penalty up to 15 days prior to the program start date. A $10 administration fee will apply if a transfer is requested 14 days or less prior to the program start date or if the program has started. If applicable, any credit balance will be refunded.
|Membership Cancellations||Membership fees are not refundable nor transferable.
Membership fees are based on a January to December timeline. Only 55+ Senior Full and Associate memberships are pro-rated beginning in August.
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