|Cancellation and Refund Policy|
|Should notice of the facility booking cancellation be received fourteen (14) days prior to the rental date,
the municipality will refund 50% of the deposit paid.
Should notice of the cancellation of an event be received less than fourteen (14) days prior to the facility
rental date the deposit will not be refunded.
|All groups shall cancel their ice slot a minimum of (7 days) in advance to the Program Coordinator.
Groups with less than one-week notice will be billed 50% of their rental unless waived by the Manager
of Facilities, Parks & Recreation. Ice cancelled within 24 hours will be billed at full rate. Tournaments
must be cancelled in writing and delivered to the Manager of Facilities, Parks & Recreation no less than
21 days before the rental date or the renter will be billed for every hour that was booked for the
The Municipality of Arran-Elderslie will not be responsible for any failure to provide ice time due to
circumstances beyond its control.
|There are no refunds for programs once they have started. In the event of a medical issue, participants
can arrange for a credit towards another program offered by the Municipality of Arran-Elderslie. The
Municipality of Arran-Elderslie reserves the right to cancel and programs at our discretion.
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